Privacy Policy
Last updated: 1 January 2026
1. Introduction
Neospark Services LTD (“Neospark”, “we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal data. This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you visit our website or otherwise interact with us.
We process personal data in accordance with the UK General Data Protection Regulation (“UK GDPR”), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (“PECR”), and other applicable data protection laws.
2. Data Controller Details
Legal name: Neospark Services LTD
Trading name: Neospark.ai
Registered Business Address:
C/O Mj Support
30 Churchill Place
London
United Kingdom
E14 5RE
Email: info@neospark.ai
Neospark Services LTD is registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number ZC087397.
For the purposes of applicable data protection legislation, Neospark Services LTD acts as the Data Controller in relation to personal data collected through this website.
3. Scope of This Privacy Policy
This Privacy Policy applies to:
Visitors to our website
Individuals who contact us via our online booking link
Prospective and existing business contacts
This Privacy Policy does not apply to personal data processed by us on behalf of clients in the delivery of Salesforce implementation or consultancy services. Such processing is governed by separate contractual agreements.
4. Personal Data We Collect
We collect and process only personal data that is necessary and proportionate for legitimate business purposes.
The categories of personal data we may collect include:
Contact details, such as email addresses
Information voluntarily provided in booking or enquiry description fields
We do not intentionally collect:
Payment or financial information
Special category data (including health, biometric, or criminal records data)
Personal data relating to children
5. How We Collect Personal Data
Personal data is collected when:
You submit information via a booking link on our website
You contact us directly by email
We do not collect personal data through physical forms or offline processes.
6. Purposes of Processing
We process personal data for the following purposes:
Responding to enquiries and requests for information
Scheduling and managing meetings and consultations
Communicating with prospective and existing clients
Providing Salesforce implementation and professional consultancy services
Maintaining appropriate business and compliance records
We do not use personal data for unsolicited direct marketing.
7. Lawful Basis for Processing
We process personal data under one or more of the following lawful bases in accordance with UK GDPR:
Legitimate interests, where processing is necessary for the operation of our business and does not override the rights and freedoms of individuals
Consent, where individuals voluntarily submit information through our website or provide consent for cookies and tracking technologies
8. Data Storage and Security
Personal data collected through our website is:
Stored exclusively within secure, cloud-based email systems
Not stored in any physical or on-premises locations
We implement appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, alteration, disclosure, or destruction. Access to personal data is restricted to authorised personnel only.
9. Data Sharing and Disclosure
We do not sell, rent, or trade personal data.
Personal data may be disclosed only where necessary to:
Cloud-based service providers supporting our email, booking, and website infrastructure
Legal, regulatory, or governmental authorities, where required by law
All third-party service providers act as data processors and are contractually required to process personal data in compliance with applicable data protection laws.
10. International Data Transfers
Where personal data is transferred to or stored outside the United Kingdom by our service providers, we ensure that appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms recognised under UK GDPR.
11. Data Retention
We retain personal data only for as long as necessary to:
Fulfil the purposes for which it was collected
Respond to enquiries and maintain business correspondence
Comply with legal, regulatory, or contractual obligations
Personal data that is no longer required is securely deleted or anonymised.
12. Individual Rights
Under UK GDPR, individuals have the right to:
Request access to their personal data
Request correction of inaccurate or incomplete data
Request erasure of personal data
Object to or restrict processing
Request data portability, where applicable
Requests to exercise these rights should be submitted to info@neospark.ai. We may require verification of identity before responding.
13. Cookies and Tracking Technologies
Use of Cookies
Our website uses cookies and similar technologies to operate effectively, analyse website usage, continually improve our services, and, where applicable, display advertisements aligned with users’ interests.
Cookies are small text files placed on your device when you visit a website. Some cookies are strictly necessary for the operation of the website, while others are used for analytics and advertising purposes.
Third-Party Tracking Technologies
We may permit selected third-party service providers to place cookies or similar technologies on your device for the purposes of:
Analysing website traffic and performance
Understanding user interactions with the website
Displaying and measuring advertising content based on user interests
These third parties may collect information such as:
IP address
Browser type and device information
Pages visited and interactions with the website
Such data is processed in accordance with the relevant third parties’ privacy policies.
Consent and Withdrawal
Where required by law, non-essential cookies and tracking technologies are used only with your consent.
You may:
Provide consent via the cookie consent banner on our website
Withdraw or modify your consent at any time with effect for the future
You may also control or delete cookies through your browser settings. Please note that disabling certain cookies may impact website functionality.
Legal Basis for Cookies
Our lawful basis for the use of cookies and tracking technologies is:
Consent, for analytics and advertising cookies
Legitimate interests, for strictly necessary cookies required for website functionality
14. Controller and Processor Roles
When personal data is collected through this website, Neospark Services LTD acts as a Data Controller.
When providing Salesforce implementation or consultancy services to clients, Neospark Services LTD may act as a Data Processor, processing personal data solely in accordance with the client’s instructions and applicable contractual terms.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page together with an updated “Last updated” date.
16. Contact Information
If you have any questions, concerns, or requests relating to this Privacy Policy or our data protection practices, please contact:
Email: info@neospark.ai
Address:
C/O Mj Support
30 Churchill Place
London
United Kingdom
E14 5RE